Camsdcute’s Lair

This game Treasure Isle by Zynga was launched on April 1, 2010. Since then the number of Facebook users playing this game rocketed into millions.  If you’re currently using facebook apps and are waiting for exit signs to stop and consider other games, you might want to check on this.

I’ve started playing it only in June 2010 and I was hooked. Midway, I had a problem. I can’t complete the Tiki Atoll map even if every square has been dug up. It always says 78% complete. At first I tried to revisit it after a few days and I tried to walk on every area just to make sure that I have covered the entire map. Nothing happened. After another day, I searched it again in Google to check if there are other users experiencing this problem. As I was expecting, there were so many players complaining about this bug and they’re disappointed that no one is fixing the problem.

Another problem is that I can’t seem to find the Rain God in the Tiki Statues set.

I went to Zynga Customer Support site and reported the two problems. I wasn’t expecting any response because only a few companies give importance to user complaints via website, especially here in the Philippines including Government agencies (I tried it many times and I haven’t got a feedback)

After a few minutes, I received a reply through e-mail. I was really surprised and pleased because they took it seriously. They apologized for the bug and thanked me for bringing the problem to their attention. They have fixed my completion for the Tiki Atoll island and it is now 100% complete. They also gave me the Rain God which is a rare treasure in this game.

To add to these, they credited 1000 coins to my account for each problem. In total, they gave me 2000 coins and the Rain God as a bonus.

Good job Zynga! You deserve to be the number 1 game publisher in Facebook! I will definitely playing your games because you made one customer happy – and it’s me :)

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